CoastalCharm Privacy Policy

This Privacy Policy describes how CoastalCharm ("we," "us," or "our") collects, uses, and discloses your information when you use our website (the "Site") or stay at our hotel.

Information We Collect

We collect several types of information for various purposes to improve your experience at CoastalCharm and to offer you the best possible services.

  • **Information You Provide:** We collect information you provide directly when you make a reservation, contact us, or use our website. This may include your name, email address, phone number, mailing address, credit card information, and any other information you choose to share.
  • **Information Collected Automatically:** When you visit our website, we may collect certain information automatically through cookies and other tracking technologies. This may include your IP address, browser type, operating system, referring URL, length of visit, and pages viewed.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To process your reservations and bookings.
  • To provide you with information and confirm your stay.
  • To personalize your experience at CoastalCharm.
  • To improve our website and services.
  • To send you marketing and promotional materials (with your consent).
  • To comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with third-party service providers who help us operate our business and provide you with services. These service providers are obligated to keep your information confidential and use it only for the purposes we have disclosed.

We may also disclose your information if required by law or in the good faith belief that such action is necessary to comply with legal processes, protect our rights and property, or ensure the safety of ourselves or others.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Choices

You have certain choices regarding your information. You can:

  • Access and update your information by contacting us.
  • Opt out of receiving marketing communications from us.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.